Frequently Asked Questions

Got questions about our digital healthcare services? We have answers. If you need further assistance, our support team is available via WhatsApp.

How does an online video consultation work?

It's simple! First, book an appointment via our website or WhatsApp. You will receive a secure video link. At the scheduled time, click the link to connect with your doctor via your smartphone or computer. No special software is required.

Can I request Dr. Evans Osei Frimpong specifically?

Yes. You can request a premium consultation specifically with our CEO and Lead Specialist, Dr. Evans Osei Frimpong. Please select his name when booking your appointment. Note that due to his administrative duties as CEO, his availability may be more limited.

Can I get a prescription online?

Yes. If medically necessary, our doctors will issue a digital prescription that is sent directly to your phone or your preferred local pharmacy for pickup.

What payment methods do you accept?

We accept Mobile Money (Momo), Visa, Mastercard, and selected Health Insurance policies. Payment is secure and required to confirm your booking slot.

Is my personal health information secure?

Absolutely. MediPulse 360 uses end-to-end encryption for all video calls and stores patient records in a secure, compliant database. Your privacy is our top priority.

What if I have a medical emergency?

MediPulse 360 is for non-emergency medical issues. If you have a life-threatening emergency (chest pain, severe bleeding, difficulty breathing), please go to the nearest hospital emergency room immediately.