Privacy Policy
At MediPulse 360, protecting your digital health data is our highest priority. This policy outlines how we handle your personal and medical information during your online consultations.
Last updated: December 15, 2024
Information We Collect
To provide accurate medical diagnoses via telemedicine, we collect specific types of information when you use the MediPulse 360 platform.
Personal Health Information (PHI)
- Medical history, current symptoms, and medication records provided during intake.
- Notes and diagnosis records generated by Dr. Evans Osei Frimpong and our medical team.
- Images or documents uploaded for dermatology or lab review.
- Digital prescriptions and pharmacy preferences.
Technical & Usage Data
We collect device information (camera/microphone access permissions), IP addresses, and session duration to ensure high-quality video connections and app performance.
How We Use Your Information
Your data is used strictly for the purpose of healthcare delivery and platform improvement.
Primary Uses
- Facilitating secure video consultations between you and the doctor.
- Processing appointment bookings and sending reminders via WhatsApp or SMS.
- Issuing digital prescriptions to your selected pharmacy.
- Internal quality assurance to improve our digital services.
Data Security & Encryption
We employ industry-leading security measures to ensure your consultation remains private, just like a physical doctor's visit.
End-to-End Encryption
All video calls on MediPulse 360 are end-to-end encrypted. No video content is recorded or stored on our servers unless explicitly requested for medical records.
Security Measures
Our digital infrastructure is built to comply with international healthcare data standards.
Access Control
Only authorized medical staff involved in your care have access to your health records.
Secure Cloud Storage
Patient data is stored in HIPAA-compliant cloud environments with 24/7 monitoring.
Your Digital Rights
As a patient of MediPulse 360, you retain full control over your digital health data.
Right to Access
You can view your consultation history and prescriptions via the Patient Portal at any time.
Right to Portability
You can request a download of your medical records to share with other healthcare providers.
Right to Erasure
You may request the deletion of your account, subject to medical record retention laws.
Cookies and Session Data
We use temporary session cookies to keep you logged in securely during your appointment booking and patient portal visits.
Contact Privacy Officer
If you have concerns about your data privacy or wish to exercise your rights, please contact our Data Protection Officer.